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Mohawk Shared Services
Mohawk Shared Services

Organizational Mediation

Mediation enables co-workers, managers, employees and workplace teams to resolve conflicts in a respectful and productive manner. The mediation process identifies unresolved problems, examines root causes, details facts, explores and delineates acceptable alternatives, finalizes agreements, provides necessary follow up and monitors progress. Successful mediation directs organizational resources towards problem resolution rather than costly adversarial conflicts.

Organizational mediation also encourages participants to develop the skills they need to resolve future issues on their own. 

What to Expect from Mediation

 Mediation is a flexible process, designed to be as straightforward and comfortable as possible, it often follows a set process.  Mediation is confidential and impartial. The aim is to support people to reach an agreement that is acceptable to everyone involved.

Step 1: Arranging a Mediation

Once it has been decided that your issue(s) are mediable and you wish to proceed, the mediator will contact all parties involved to ask if they are in agreement to participate in mediation. The mediator will then liaise with all parties to find suitable dates for the meeting(s) to take place.
Step 2: Individual Meetings and the Joint Meeting
Each party will meet with the mediator individually to discuss their concerns and clarify the mediation process.  In some instance several individual meetings may need to occur. Generally speaking these meetings are one hour in duration. The individual meeting(s) are followed by a joint meeting for all parties and the mediator. The mediator facilitates the session and accommodates comfort breaks, stopping the session if anyone feels uncomfortable. This meeting will be an open and frank discussion of the issues, led by the mediator to ensure fairness and appropriate behaviour.

The mediator will set the agenda for the mediation and gives everyone uninterrupted time to put forward the key issues. The mediator treats everyone in exactly the same way and will not divulge details of the discussions unless they have permission to do so. They will assist all parties in identifying what needs to be improved, find common ground and work towards an agreement for the future.

Private Meetings - During a joint meeting either party can ask to see the mediator privately. If this happens then the mediator will accompany them to a side room allocated for this and ask the other party to remain seated. Nothing said in a private discussion with one person will be repeated to the other party without their permission. Sometimes a break out room is useful if some issues come up unexpectedly to give time for thought and reflection before continuing the meeting.

Step 3: Concluding the Mediation Process

During the meeting(s), the mediator may take notes to help them compile their final report. If necessary a written agreement will be drafted and each party will sign off on the agreement.

The mediator will help the parties to draw up a simple statement outlining the key agreed areas. All parties will need to sign and date the agreement, which will also be signed by the mediator.

At the end of the meeting(s), the mediator will remind the parties that anything said or agreed during mediation cannot be discussed outside the meeting(s). The details of the final report will be shared with all parties prior to the submission of the report. Each party will also receive a copy of the submitted report.

Step 4: After Mediation

The mediator will contact all parties after approximately three months to check how things are progressing.


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